Customer Satisfaction Survey: positive feedback and valuable points for improvement 

Recently, NDC-RI conducted a customer satisfaction survey among various stakeholders, including registered professionals and other users of its services. The purpose of this survey was to gain insight into how the organisation, its staff, and its digital facilities are experienced. 

Appreciation of services and staff 

The responses show that NDC-RI’s services are generally experienced as professional, engaged, and accessible. In particular, contact with staff members is frequently described as pleasant, helpful, and knowledgeable. Respondents indicate that questions are taken seriously and that there is a willingness to think along within the framework of the registration system. 

Digital tools: functional, with room for improvement 

The website, NDC-RI portal, and the Diving Register are generally described as functional and fit for purpose. At the same time, users indicate that usability and clarity could be further improved in certain areas. Clearer processes, navigation, and information provision are mentioned as key points for attention. 

These signals align with the ongoing development of the portal and the Diving Register, where stability, ease of use, and transparency are central objectives. 

Examinations 

The examinations conducted by the examination body Hobéon SKO are generally perceived as careful and professional. Respondents indicate that the examinations meet expectations in line with the current system and applicable requirements. 

Areas for improvement and suggestions 

In addition to positive feedback, respondents have shared constructive comments and suggestions. These mainly relate to communication, digital support, and further refinement of processes within the new registration system. NDC-RI values this input and actively uses it when determining improvement measures. 

Follow-up 

NDC-RI considers this customer satisfaction survey an important tool for continuously improving the quality of its services. The results are included in internal evaluations and serve as input for further optimisation of processes, systems, and communication. 

We thank all respondents for their involvement and valuable feedback.